Civic Desk Services

Answered within 5 days. Every eligible application counts, including unanswered and withdrawn ones. A late answer stays late.

Decisions with a reason. Of the answers sent, how many came with an explanation the candidate could read.

Median reply time. From application to completed answer, in calendar days. Rolling 90 days; breaches are marked 48 hours after the deadline.

The record describes how an employer responds. It isn't a measure of job quality, your suitability or the fairness of any one decision.